Processing orders take about 7-10 days, and shipping takes 3-5 days. Please allow AT MOST 2 weeks to receive your order.

The hair is a hygiene product and cannot be returned once opened. We cannot guarantee the hair has not been altered, installed, or exposed to products. Allowing returns would compromise quality control and customer safety. If you are having problems with your order contact me through the contact page.

The answer is simple no. Once the order is placed it is already in the process of being shipped to you. To avoid confusion please read the website correctly to ensure you are buying the right products.

In the rare event that you receive an incorrect or damaged item, you must notify us with clear video proof within 24 hours of delivery. After review we may issue a replacement only. Refunds are not provided.